Opetussuunnitelmat

Opetussuunnitelma

Osaamisalueet

Tietoa koulutuksesta

Description

MP00BW18	Service Design (5 cr)
Prerequisites	Not applicable
Objectives	Create a project plan that follows the principles of design thinking and service design process. Develop and present a project using the design methods and theory learned throughout the course. Alternatively, the student can report a service design project that he has done outside school, e.g. at work. Identify and analyse elements of a service ecosystem and their interaction with each other. Identify the current state of the service and the organization behind it. Identify development needs and goals. Dive into the world of current and/or future service users. Understand the needs and value of the service for the user. Use service design tools and methods to develop a new service solution. Tailor the used set of tools to match the problem at hand. Create a plan for prototyping, testing and implementation of the new service.
Content	Principles of design thinking and the basic process of a service design project Recognition of essential characteristics of services. Ability to look at the service from social, technological and business perspectives User/customer understanding The use of essential methods and tools (e.g. touch points, customer path, service blueprint, personas), and an understanding that there are many more available. Modeling and testing of a news service design
Recommended optional programme components	If necessary, the student advisor will recommend optional programme components for each student based on their individual study plan.
Accomplishment methods	Mainly an online course.
Execution methods	Participation in the course or, alternatively, the student can report a service design project that he has done outside school, e.g. at work.
Materials	Not applicable
Literature	Not applicable
Evaluation Criteria	Approved/Failed
Evaluation Criteria
Assessment Frameworks	Evaluation framework / arviointikehikko
Further Information	Not applicable
Responsible persons	Pekka Isomursu
Links	Evaluation framework / arviointikehikko

Implementations

No implementations.