Curricula
Description
IT00EH50 | Digitalisation in Business Operations (5 cr) |
Prerequisites | Not applicable |
Objectives | I understand the importance and impact of digitalisation in the activities of organisations and companies. I know the main functions of customer relationship management (CRM) and ERP systems (ERP) to support the business. I know the concepts and principles of the most common customer relationship management and ERP systems. |
Content | Digitalisation of processes and activities of organisations and companies CRM and ERP systems in business ERP concepts and principles of ERP systems Concept and principles of the customer relationship management system |
Recommended optional programme components | If necessary, the student advisor will recommend optional programme components for each student based on their individual study plan. |
Accomplishment methods | Described in implementation plan |
Execution methods | Described in implementation plan |
Materials | In learning platform |
Literature | Not applicable |
Evaluation Criteria | Not applicable |
Evaluation Criteria |
satisfactory (1-2) I know the importance and impact of digitalisation in the activities of organisations and companies. I know what CRM and ERP systems are and I recognize the most important concepts. good (3-4) I understand the importance and impact of digitalisation in the activities of organisations and companies. I know CRM and ERP systems. I can explain the concepts involved and I understand the challenges and opportunities related to the subject area. excellent (5) I understand and can explain the importance of digitalisation and its impact on organisations and companies and I am able to apply what I have learned in the development of business. I'm going to characterize the whole in relation to the CRM and ERP themes. I know how to use digital solutions that support business. |
Assessment Frameworks | Not applicable |
Further Information | No additional information |
Responsible persons | Not applicable |
Links | Not applicable |
Implementations
No implementations.
20.5.2024 14:55:03