Curricula

Curriculum Table

Competences

Assessment Framework

General Information

Description

IT00EH50	Digitalisation in Business Operations (5 cr)
Prerequisites	Not applicable
Objectives	I understand the importance and impact of digitalisation in the activities of organisations and companies. I know the main functions of customer relationship management (CRM) and ERP systems (ERP) to support the business. I know the concepts and principles of the most common customer relationship management and ERP systems.
Content	Digitalisation of processes and activities of organisations and companies CRM and ERP systems in business ERP concepts and principles of ERP systems Concept and principles of the customer relationship management system
Recommended optional programme components	If necessary, the student advisor will recommend optional programme components for each student based on their individual study plan.
Accomplishment methods	Described in implementation plan
Execution methods	Described in implementation plan
Materials	In learning platform
Literature	Not applicable
Evaluation Criteria	Not applicable
Evaluation Criteria	satisfactory (1-2) I know the importance and impact of digitalisation in the activities of organisations and companies. I know what CRM and ERP systems are and I recognize the most important concepts. good (3-4) I understand the importance and impact of digitalisation in the activities of organisations and companies. I know CRM and ERP systems. I can explain the concepts involved and I understand the challenges and opportunities related to the subject area. excellent (5) I understand and can explain the importance of digitalisation and its impact on organisations and companies and I am able to apply what I have learned in the development of business. I'm going to characterize the whole in relation to the CRM and ERP themes. I know how to use digital solutions that support business.
Assessment Frameworks	Not applicable
Further Information	No additional information
Responsible persons	Not applicable
Links	Not applicable

Implementations

No implementations.