Curricula

Curriculum Table

Competences

Assessment Framework

General Information

Description

OG00EI07	Strategy and process management (5 cr)
Prerequisites	Not applicable
Objectives	1. The student will explain the dimensions of strategic thinking and strategy as a process and practice. 2. The student will evaluate different types of customer relationships and networks as a strategic success factor for an organisation in a changing environment. 3. The student will analyse the importance of process management and performance management and the role of staff in process development and continuous quality improvement. 4. The student will evaluate, on the basis of evidence, a management or operational management process of his/her choice. 5. The student will analyse his/her growth as a manager from the perspective of customer needs and processes.
Content	The importance of strategy in management, strategy formulation and strategy process, customer relationships in different social and health care services, customer understanding, customer management models, linking employee experiences to customer experiences, value/customer promise, most common quality management principles and development methods, process management and performance management as part of quality management, lean thinking, evidence-based practice, participatory staff as part of process and quality development
Recommended optional programme components	If necessary, the student advisor will recommend optional programme components for each student based on their individual study plan.
Accomplishment methods	Not applicable
Execution methods	Working in workshops, where workshops are conducted remotely Individual and group work Written assignments based on research articles and expert literature Management workbook
Materials	Not applicable
Literature	Not applicable
Evaluation Criteria	0-5
Evaluation Criteria	satisfactory (1-2) 1. The student will describe the strategy and strategy process of an example organisation. These are examined in relation to national theoretical knowledge, but the examination remains isolated. The student will draw on research and expert sources, with a focus on expert knowledge. 2. The student will define the key concepts of customer relationship management and identify different customer and service paths in an example organisation. The student will identify the key networks for customer relationship management. 3. The student will describe the basic principles of process management and operational management in an example organisation. The student will identify methods for involving staff and customers in process and quality development. 4. Based on evidence-based knowledge, identify process improvement needs in management or operations management. 5. The student will describe his/her own growth as a leader in terms of customer and process management. In reflecting on these issues, the student will draw on research and expert knowledge (with a focus on expert knowledge) and discussions with a leadership mentor. good (3-4) 1. The student will describe and evaluate the strategy and strategy process of an example organisation and their relevance to operations. The student will draw on national and international research and expertise (with a focus on national research) to reflect on the strategy of the exemplar organisation. 2. The student will define the key concepts of customer relationship management based on national and international research. The student will produce a description of different customer and service pathways and justify the importance of networks in the management of an organisation. 3. The student will examine a wide range of process management and operations management through an example organisation. The student will present ways of involving staff and customers. 4. The student will describe in a comprehensive way the needs for process development in management or operations management, drawing on research and expertise, with a focus on national sources. 5. The student will analyse his/her own growth as a manager from the perspective of customer and process management. In reflecting on these issues, the student will draw on national and international research and expertise (with a focus on international sources) and reflect on discussions with a mentor leader and on his/her own performance as a leader. excellent (5) 1. The student will describe and critically examine the strategy and strategy process of an example organisation in a multifaceted way. The student will draw on a wide range of national and international evidence or best available expert knowledge, with a focus on international sources. The student will critically reflect on the strategic work of the organisation in relation to the above-mentioned knowledge. 2. The student will define the key concepts of customer relationship management in a comprehensive way, drawing on national and international research and expertise. Students will produce innovative descriptions of different types of customer, service processes and key networks. 3. The student will reflect in a comprehensive and critical way on the management of processes and the role of operations management as part of quality management in an organisation through an example organisation. The student will evaluate methods of staff involvement and their role in the development of processes and quality in his/her own organisation and in general. 4. The student will suggest needs for process development in management or operations management and plan how to develop the process in an evidence-based way, drawing mainly on international research sources. 5. The student will reflect broadly and critically on his/her own growth as leader from a customer and process management perspective. The student uses international evidence-based information and discussions with a mentor in a variety of ways to reflect on the issues and draws conclusions for creating his/her own leadership approach.
Assessment Frameworks	Not applicable
Further Information	Not applicable
Responsible persons	Not applicable
Links	Not applicable

Implementations

No implementations.