Curricula
Description
| KL00CJ38 | Customer Competence (12 cr) |
| Prerequisites | No prerequisites. |
| Objectives | The student understands the significance of the customer-oriented way of action as a success factor of the company. The student can act in the multi channel customer service situations and sales situations in Finnish and English. The student is familiar with the special contractual regulation, especially to the consumer right, in connection with loose trade and credit right. The student understands the basic principles which are related to the liability for damages. Furthermore, she/he learns the significance of the different securities in the credit business and a regulation in connection with the collection of outstanding debts. The student can estimate the significance of the insolvency from the point of view of different parties. The student deepens his know-how in the use of spreadsheet handling, word processing and esitysgrafiikkaohjelmisto. |
| Content | Consumer behaviour and customer service - consumer behaviour - grounds for customer service and sales - monikanavainen customer services Business law basics - consumer right and loose trade compensation for damages - grounds of the credit right, securities collection of the outstanding debt English in Business Relations - oral and written communication situations - training of the expression of the business - job seeking and cv Data processing of the customership know-how - Consumer processing in customer service - more advanced features of spreadsheet handling, word processing and presentation graphics programs |
| Recommended optional programme components | If necessary, the student advisor will recommend optional programme components for each student based on their individual study plan. |
| Accomplishment methods | Not applicable |
| Execution methods | Not applicable |
| Materials | Not applicable |
| Literature | Not applicable |
| Evaluation Criteria | Not applicable |
| Evaluation Criteria | |
| Assessment Frameworks | Not applicable |
| Further Information | . |
| Responsible persons | Not applicable |
| Links | Not applicable |
Implementations
No implementations.
16.5.2024 18:28:39